Customer Satisfaction

(2019) Predicting overall customer satisfaction: big data evidence from hotel online textual reviews. International Journal of Hospitality Management, 76(Part A), pp. 111-121
Yabing Zhao, Xun Xu, Dr. Mingshu Wang
DOI
(2019) Travel distance and hotel service satisfaction: an inverted U-shaped relationship. International Journal of Hospitality Management, 76(Part A), pp. 261-270
Sangwon Park, Yang Yang, Dr. Mingshu Wang
DOI