(2019) Predicting overall customer satisfaction: big data evidence from hotel online textual reviews. International Journal of Hospitality Management, 76(Part A), pp. 111-121

Yabing Zhao, Xun Xu, Dr. Mingshu Wang
January, 2019
DOI
Type
Journal article
Publication
In International Journal of Hospitality Management
Customer Satisfaction Big Data Hotel Reviews Text Analysis International Journal of Hospitality Management